general faq


Do I need a doctor’s referral for physiotherapy?

No. You do not require a referral to attend physiotherapy, including pelvic health physiotherapy, in Ontario. However, some insurance providers require you to have a doctor’s referral to be eligible for reimbursement. Check with your provider . 

** Please note we do not bill through OHIP or WSIB/ workers compensation. **


What do I wear to my appointment?

You should wear comfortable clothing that allows for full range of movement and exposure of your area being treated as your session could include a variety of movements, stretches acupuncture or hands on therapy. For example: If you are having your knee assessed, you should bring or wear shorts. 

Does extended health insurance cover pelvic health physio?

If you have coverage for physiotherapy through extended health benefits, you will be covered for pelvic health physiotherapy. We will provide you with a receipt at the end of your session that you can submit for reimbursement or retain for tax purposes. 

How can I pay for my appointment? 

We accept e-transfer, credit card and cash payments due at the end of each session. An emailed invoice will be provided after your session upon payment which can be submitted to your extended health insurance company under physiotherapy or massage therapy benefits, depending on which treatment you received. A doctor's referral is needed only if your insurance company requires it. Please check with your insurance for details.


What if I need to reschedule or cancel my appointment?

If you need to reschedule your session, please provide 24 hours’ notice so another client can book the appointment spot. If you are positive on any of the COVID screening questions, are unable to get childcare, or need to cancel due to transportation or weather conditions, we will switch to a virtual appointment. 

If 24 hours’ notice is not provided prior to a cancellation or an appointment is missed, the full appointment fee will be charged. Please note that extended health insurance does not cover missed or late cancellation fees.